Marsha Collier

Social media is simply good old fashioned, high quality customer service that is more efficiently delivered and appropriately executed by technology. It’s a vehicle for connection and engagement that provides businesses with the opportunity to build communities that serve an unlimited number of customers. The most successful users of social media as a customer service tool become part of their customers lives, they follow back. They handle complaints...

Everything you need to know to start and run a successful eBay business. eBay now has 100 million active users and just keeps growing. And they have turned to --For Dummies books and bestselling eBay author Marsha Collier to help guide them through buying and selling on eBay for over a decade. This nine-books-in-one guide has now been updated to cover all the newest eBay seller tools, new techniques to drive sales, new ways to enhance an eBay business...

This updated guide makes it easy to set up a Facebook or Twitter account to catch up with old friends, communicate with your family, and enjoy your online experience. You'll get hands-on guidance to connecting to the Internet with a computer or mobile device, creating social media accounts and profiles, searching for friends, joining groups, sharing photos and videos, and more. It also covers popular sites where you can read and share opinions on...